Customer Service

Customer Service Training by Trainer & Motivational Speaker Michael Corcoran


The Mind-Set Matters Programs are designed to focus and energize an organization to build improvement from within by leading Team Members through discussions and exercises focused on the Three Dimensions of Change. This interactive customer service training process uncovers the necessary tools to link all functions of the Organization, Change Behavior, and Increase Performance and Results.

Customer Service Training

Creating the Exceptional Experience

Customer Service is not only a lost art, it is often simply non-existent. It is a Mind-Set that must be understood and carried out by every member of an organization to be able to retain business and customers over a sustained period of time. Customer service training must be effective to ensure that customer service is consistently delivered “every moment-every time” a customer comes in contact with your organization.

Program Outcomes

  • Develop & Understand a Service First Mind-Set
  • Establish Benchmarks of Service Standards
  • Establish Process & Systems of Service

All Management, Leadership, Sales & Customer Service Training Programs will be customized for your needs. Please use these as a starting point for Creating Your Own Personalized Program for Your Upcoming Training Seminar, Workshop, Conference or Event.





You can see many more videos and learn more about what Michael can do for you at the YouTube Channel : Mindset Matters

Re-Think. Re-Frame. Re-Focus.