It can be very frustrating looking for a motivational speaker for your Business, Resort, Country Club or Sports Team for your special event, or to bring someone in to handle training when you, or someone on your staff, has successfully done it in the past. Sometimes you just need a different face or voice to put in front of your group to change the energy and engagement with your team.
The following Clients were also skeptical, feeling that at some point all speakers are the same, start to look and sound alike, and are more concerned with themselves as a speaker or trainer than they are with your staff or team. Then, they made the decision to work with Michael and the Mind-Set MattersSM Programs. Their thoughts and insights may be useful as you and your team consider your decision for your upcoming event…
Associations - Leadership & Customer Service
Sports Teams & Stadiums - Customer Service & Leadership
Country Clubs & Resorts - Leadership & Customer Service
Business - Leadership
Business - Sales
Leadership & Customer Service
“Last fall I had the pleasure of meeting Michael Corcoran when my Association hired him to address a breakout session during our national convention. In my position as a director of program development, I have many opportunities to hear from “motivational” speakers and trainers. From the moment I watched Michael’s on-line demonstration video I knew he had a different quality that I found refreshing. Michael’s low key, non-confrontational style draws you into his presentation without the sometimes off putting manner of other speakers. He is warm, relatable and respectful, and it was clear that the audience enjoyed his presentation…I would highly recommend Michael to any group interested in providing quality education with a humanistic approach.”
Vice President, Program Development
Mortgage Bankers Association
“…I would have no hesitation in recommending any group work with you: and, indeed, have already passed your name on to fellow education directors. You were a joy to work with and I look forward to the opportunity to have you present to our members again.”
Director, Conference and Trade Show
National Golf Course Owners Association
Education Chair, Mile High Chapter
Club Managers Association of America
Customer Service & Leadership
“On behalf of the Chicago Bears Football Club, we’d like to thank you for the interesting, enlightening and fun presentation you gave to the staff last week. Based on the feedback we received from those in attendance, everyone enjoyed it…and more importantly, they got something out of it. The tailor-made message you delivered hit home with all employee groups. The senior management of the team, stadium management and subcontractors discovered new and simple ways to motivate and get the best out of their staff. The Game Day Fan Services, Club and Suites teams learned some important techniques to make or fans feel more welcome when they attend Bears games at Soldier Field. We also appreciated the way you incorporated our specific message of high customer service standards. Your interactive, down to earth style kept everybody’s attention and made it fun too. Again, you were a pleasure to work with and we thank you for the positive effect you’ve had on our staff.”
Director of Fan Services
Senior Director of Administration
Chicago Bears Football Club and Soldier Field
“Thank you for presenting the “Creating the Wrigley Field Experience” seminar to our staff. Your approach to training our Supervisors was interactive and engaging. We received such positive feedback about the open discussion that it changed the “mood” of our training seminars. Your passion and dedication and your vast knowledge of customer service is evident in all that you do. After completing the first two home stands, I can see a noticeable change in the attitude of our employees. They are exuding the mission statement more than ever! We are focusing on our “Home Stand Themes” and concentrating on a different point each series. Thank you again for your hard work and enthusiasm towards the Friendly Confines. I look forward to working with you in the future.”
Human Resources Coordinator
Stadium Operations
Chicago Cubs Baseball Club and Wrigley Field
Chief Customer Officer
Vice President, Ballpark Operations
Colorado Rockies Baseball Club and Coors Field
“Thank you very much for the training session you conducted with our Guest Services Captains in August 2008. I must tell you that you made a very positive impression on our supervisory team. The candid conversation and entertaining presentation has generated a revival in work ethic and “mind-set.” The guest service and people management concepts that you shared during our training session were engaging and challenged us to take inventory of ourselves. In addition, this educational opportunity allowed everyone to gain new strategies on how to deal with difficult event staff members and communicate more effectively during pre-game briefings. You will be amazed how many times I hear our Guest Services Captains utilizing the “1-8-1 Rule.” I appreciate your willingness to listen and clearly understand the work environment issues during our pre-training planning process…that resulted in a training that has had a lasting impact on my event staff.”
Director, Guest Services
San Diego Padres Baseball Club
PETCO Park
Leadership & Customer Service
“Recently, I was selected to be the Head Golf Professional at historic Cherry Hills Country Club in Denver, Colorado. This opportunity would have never come to fruition without the support of several individuals who have made a lasting impression on my career. I am proud to say that you are one of those who provided me with the tools to achieve this distinction. Three years ago, I made a very significant decision to have you conduct a Mind-Set Matters seminar to my staff at The Country Club at Castle Pines. The information you presented helped establish a new and improved service standard for the membership of Castle Pines. Since then, the annual seminars you have presented have continued to make a difference in the culture. The techniques and tools you have taught are always going to be a part of my operation for the reminder of my career. Please do not hesitate in letting me know if there is ever anyone I can recommend your services to. I am a true testament that Mind-Set Matters will make a difference.”
Head Golf Professional
Cherry Hills Country Club
Top 100 Golf Course - Golf Digest
“BIGHORN Golf Club is proud of its position in the highly competitive marketplace of upscale, private golf clubs. Boasting a membership of nearly 500 members who come from all parts of the world, BIGHORN is renowned for the attention to detail and excellence. Primary concern focuses on how our staff interrelates with our members and guests alike. Being regarded as one of America’s finest clubs is one thing, but the secret is to maintain the level of service and personality for which we have been become recognized. Michael Corcoran of Mind-Set Matters has been engaged to speak with most every member of our staff over a two day period in four separate sessions. His approach is fundamentally straight forward and simple. He energetically engages everyone by highlighting the important aspects of day-to-day club operations. His message touches every department from the front gate attendant to the housekeeping staff and all employees in between. Michael Corcoran’s Mind-Set Matters is a concise, introspective presentation that every progressive club or upscale resort should employ. Your staff will become involved and develop new ways to think more creatively on how they perform their job. We are delighted to have had Michael Corcoran work with our staff and you will be as well. If you wish to speak with me about his services, I invite you to call me anytime.”
Assistant General Manager
Director of Memberships
BIGHORN Golf Club
Top 100 Golf Course - Golf Digest
“Your presentation at our Department Heads meeting two months ago was very impressive. Your “Mind-Set Matters” is something every club could use in their training program. The thing that impressed me the most was how you got all of us engaged in the topics. With stave involvement in a program, success is guaranteed. I hope we can continue with your training in the future.”
Head Golf Professional (Retired)
Cherry Hills Country Club
Top 100 Golf Course - Golf Digest
“Mike Corcoran recently conducted a training session for the entire staff at Sanctuary. The diverse nature of our staff can sometimes prove to be training challenge. Mike was able to connect with our team and highlight the fundamentals necessary to be the best in the business. Mike exceeded our expectations. The effort he put forth to understand our business and employees before he arrived was impressive. His clear communication style and ability to direct the highly interactive discussion provided invaluable information. Every attendee walked away with concrete ideas to improve their job performance. With Mike’s input, we are confident that we will improve upon the high service standards our guests have come to expect.”
Head Golf Professional
Sanctuary
Top 100 Golf Course - Golf Digest
“This letter is in reference to the Workshop you put on for my employees on Thursday, March 30th. First and foremost - thank you. Your presentation was both skillful and professional. Your manner was focused and friendly. Long story short - you connected! The feedback I received from my staff was great. Some of the comments I heard: “Great speaker…he made me laugh, but more importantly, he made me think…Really nice of the club to spend the money to bring in a speaker of this caliber…I really enjoyed the presentation; the speaker obviously knew who was in the audience and talked about our issues, not just the issues…The material was well crafted, we drew from established business practices (companies that we know) to examine how we can get to the next level…The key management staff met the following Wednesday. There was still a buzz in the air. We spent an hour on strategies to put some of your ideas and methods in place. I have to tell you; even at the highest level I see a positive change. Yes, just as you said…”Mind-Set Matters.” We are looking forward to your next visit.”
General Manager
Cog Hill Golf & Country Club
Top 100 Golf Course - Golf Digest
“Having previously met you, I knew your customer service seminar would be interesting…I never dreamed it would have the impact on our company, Jemsek Golf, that it has. While there was some skepticism in the room at the start of the sessions, you quickly won them over with your “common sense”, humor and understanding of the difficulties of all their positions. On More than one occasion I heard “Hey, this guy really understands.” Having been President of the Illinois PGA I have sat through more meetings and presentations than I care to remember. I have never witnessed a seminar act as such a catalyst for change as the Mind-Set Matters seminar that Jemsek Golf just experienced…The staff at Pine Meadow Golf Club and I look forward to 2006 and beyond with an improved mind set and a realization of how it all matters.”
Club Manager
1999 & 2001 Illinois PGA Golf Professional of the Year
Pine Meadow Golf Club
Top 100 Golf Course - Golf Digest
Leadership
“I enthusiastically recommend Corcoran Consulting, Inc. for any assignments you may have in leadership, management or sales management development. I have worked with Mike at two different companies over the last several years and have consistently received positive evaluations and requests for more opportunities to work with him. At NeXstar Pharmaceuticals, Mike worked with sales teams and sales managers in several countries. His contract was extended several times, each time adding new locations in Europe. Regardless of language challenges Mike delivered universal skills to the team and helped develop our management staff to one high standard. More recently, Allos Therapeutics engaged Mike to deliver a four part series on leadership. Amongst many very positive evaluations was the statement: “This is the best and most useful facilitation process regarding leadership and management I have received.” Another manager who had attended the series brought it up to me again more than six months later during our annual review process. She told me her management responsibilities had gone much better for her since our leadership classes with Mike Corcoran. He finally helped her see how to help employees learn to improve without telling them specifically what to do every step of the way. I would be happy to speak to you individually to help in your consideration. Feel free to contact me…”
Vice President, Human Resources
Allos Therapeutics, Inc.
“During the last eight months, we have had the opportunity to work with Michael Corcoran regarding the training and development of our employees. He was instrumental in validating training needs with our management personnel and crystallizing the linkage of our mission, vision and values to that development…Mike’s presentation and follow up skills are exceptional and have met and exceeded my expectations as a consultant in a very refreshing, relaxed manner. I would welcome him in our operation at any time…”
Quality and Development Manager
Anheuser - Busch
“Mike Corcoran of Corcoran Consulting presented a seminar on shared commitment and effective sales management to our sales staff…Prior to our meeting, Mike took the time to speak with several members of our sales staff to get a better understanding of how our organization works, as well as to identify any additional issues we needed to address. Mike’s presentation to our staff was very well received. It directly addressed the issues we had discussed, and Mike was able to actively involve the entire group. Mike achieved a level of participation from our staff that I had not seen with an outside consultant before…His professionalism and realistic approach to today’s management issues fit very well with our organizational training goals.”
Director, National Accounts
Archway Cookies, Inc.
“Thank you for coming to Northwestern Mutual and presenting the topic Mind-Set Matters. It was wonderful! While I had hoped to provide you with this feedback earlier, it is probably a good thing I didn’t. Every day I run into someone who attended the lunch that I have not had the chance to speak with since the event. I continue to get similar feedback from all of them: “The lunch was great! Michael Corcoran provided us with information that we could take back to our desks and begin applying immediately.” Everyone appreciated your engaging style. You were able to provide useful information while injecting just the right amount of humor. Thanks again for everything!”
Manager - Disability Income
Northwestern Mutual
“As a 100% employee owned company, we seldom invite people from the outside our company to train our partners. Two of our managers had an opportunity to participate in one of your seminars last year. The impact you made that day was significant, and as a result, we invited you to join all of our partners and speak at our annual meeting. The feedback we have received from our staff has been extremely positive. On an almost daily basis, our partners quote you, and your ideas and thoughts continue to appear in daily conversation, performance reviews and meetings. Michael, you have had a lasting impression on Windsor Factory Supply. Your thought provoking perspectives along with your ability to simplify everyday business issues have helped revitalize our entire operation. Thank you…”
President
Windsor Factory Supply, Ltd.
“Thanks for your participation in U.S. Foodservice’s first ever national human Resources conference: Reaching New Heights. Our agenda was to provide tools and challenges, not solutions or answers. Your workshop fit the agenda perfectly. I design, content and delivery the sessions you led were very highly rated by participants; no easy task in a group of seasoned HR leaders who have “been there, done that.” I appreciated all the work and thought you put into insuring your program met the conference needs and the customization you provided. From the time of our initial discussion I clearly knew that you would deliver exactly what we were looking for and my belief was well placed - in fact we got more. By being relentless in seeking feedback and redesigning the program it was a conference highlight. Thanks again mike, for providing well thought and excellently delivered insights so our conference participants could strive to “Reach New Heights” in their daily work. Please feel free to use me as a reference.”
Chief of Staff - Human Resources
U.S. Foodservice
“I just want to thank you for the seminar you presented for my directors and officers in Denver. The reviews I received from those in attendance were overwhelmingly positive. To a person, your presentation was cited as the highlight of our two-day meeting. I want to reiterate that our CEO generally “excuses” himself from presentations when we gather annually for this event. However, you’ll remember that he stayed the entire time, and even found himself engaged in the material. This alone is a testament to your presentation and style. Personally, I believe what made your presentation so successful with my group is that it wasn’t simply motivational…it was filled with practical advice also. I truly appreciate the time you spent studying our business, our company and tailoring the material to meet our needs. Rest assured I’ll be in contact the next time we host a directors’/officers’ meeting in Colorado.”
Human Resources - Customer Service Director
SharpShooter Imaging
Sales
“Thanks again for leading our group of sales managers at your recent workshop last week. The consensus of the evaluations is that workshop was “excellent” and was “definitely worthwhile.” Most participants traveled a long way and most are senior employees, so I was quite impressed by their responses. Many thought it was the best workshop they have ever attended.”
Vice President - Sales & Marketing
Marmon/Keystone Corporation
“As Vice President of Sales & Marketing for a custom manufacturer of metal and plastic packaging, I am constantly seeking new ways and methods to help develop, motivate and coach our Customer Service and outside Sales Team. With Michael Corcoran and Mind-Set Matters, I have found what I have needed. Mike brings intensity, enthusiasm and most importantly, believability to his presentations. From a management standpoint, he brings deliverables that can be acted upon immediately with measurable results. His style is conversational and engaging which encourages participation and active discussion and creates a wonderful environment for learning. Our sales have grown over 20% the past four years; to me, it is directly attributable to the attitude that Mike helped to instill and reinforce within our team. I would recommend Mike to any organization seeking to change and/or improve their overall business.”
Vice President - Sales & Marketing
J.L. Clark, Inc.
“Renaissance Mark is the largest supplier of consumer packaging labels in North America. Renaissance services the largest companies in the Food & Beverage and Wine & Spirits markets. In November of 2002 Renaissance Mark contracted with Corcoran Consulting to provide ongoing training for our sales and sales management staffs. Mike has conducted a number of workshops and worked individually with many of our people with excellent results. Mike’s unique approach works equally with management and front-line sales personnel. He has proved to be an asset in objectively evaluating our current staff and future staffing requirements. I can recommend Corcoran Consulting without hesitation.”
Senior Vice President - Sales & Marketing
Renaissance Mark
“I wanted to let you know how much I enjoyed your training at our recent National Sales Meeting in Orlando. I felt it was the highlight of the entire week and learned more than I had in any other sales seminar. Your energy and knowledge were well received but what I appreciated most was the respect you gave us as seasoned professionals. In other seminars there appeared to be no regard to the experience in the room and was trained as if the group were all brand new to the industry. The opportunity to listen and share feedback from the entire room was also valued and made your training session most productive and enjoyable.”
Senior Account Executive
Renaissance Mark
“Mike makes thing simple…and sales go up. It’s a no brainer business decision.”
Executive Vice President - Sales & Marketing
Gilead Sciences
Re-Think. Re-Frame. Re-Focus.